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Terms of Service

Hire Equipment 

All prices are exclusive of VAT which will be charged at the rate ruling on the date of the invoice.

Hire charges are based on a ‘Time on Hire’ basis and Not on a ‘Time Used’ Basis

Hire Charges quoted are for a 3 day hire and are based on the customer collecting and returning the goods.

Any additional days will be charged for. Rates for long term hire can be given by quotation.

Items not returned by 1:00pm on the return date will be charged extra at one third of the hire rate for each day or part day overdue.

The description of all equipment in the catalogue is for guidance only. The actual colour, style, dimensions or capacity of an item hired may vary in shade, pattern, size or volume from that given in the catalogue.

It is the responsibility of the Customer to ensure that users of the equipment exercise adequate care to avoid injury.


Vital Events & Hospitality Ltd. will not accept responsibility for injury caused through irresponsible behavior.


Ownership of all hired equipment remains at all times with ‘Vital Events & Hospitality Limited’. The customer has no rights over any equipment other than that it is hired to them.


The Customer is responsible for insuring any / all hired items.


Any losses or breakages will be charged for at the retail replacement price at the time of loss or breakage this is in addition to the hire charges incurred.

China or glassware returned chipped will be charged for as broken.

Vital Events & Hospitality Limited reserves the right to continue charging hire at the contracted rate until such time as items are returned or full payment is made in respect of their loss or breakage.

No substitute items will be accepted under any circumstances.

Deposit and Payment

In addition to the hire charges a deposit of £30 or 10% of the order value (which ever is greater) is required on conformation. The deposit, less the replacement cost of any losses or breakages will be returned by post after the equipment has been checked. Where the deposit is not sufficient to cover the replacement cost the Customer is liable for the balance.


Payment in full (Hire and deposit value) is required at the commencement of hire or in advance except where account facilities exist. A delivery will not be carried out until payment in full has been received.


Credit Accounts are payable within 30 days of the respective invoice date.

Interest will be charged at a compound rate of 1.5% per 30 days on overdue invoices



A delivery and collection service is available by a single driver. Customers should ensure that they or their representatives are at the delivery address to receive / return the equipment. Wasted journeys will be charged for. Please ensure that you have sufficient manual assistance to aid the moving and removal of equipment. Our transport service is ‘DOOR to DOOR’, where a delivery involves our staff moving equipment to specific areas and / or having to reassemble equipment after use and extra time is involved, additional ‘porterage’ charges will be made.

All delivery times are approximate only and Vital Events & Hospitality Ltd accepts No liability for deliveries delayed by a third party.

Delivery and collection quotes are available upon request.


Cleaning Services

All equipment is dispatched from Hampton Hire Ltd. clean and ready to use. The hire charges are based on the assumption that the equipment will be returned to us rinsed and free from surplus food.

Please note that silver, copper and stainless steel equipment should be rinsed in soapy water only.

Soiled equipment can be returned on the understanding that a cleaning charge will apply. The cost of cleaning is 25% of the hire charge for cutlery, china, glass, tableware, cooking utensils, Specific catering equipment items have set costs for cleaning which will be advised on request.

Furniture and linen is excluded when calculating the cost of the cleaning service although Hampton Hire reserves the right to charge a cleaning fee if these items are not returned in the condition they were received.


Cancellation and Alteration Terms


All items on Conformation of Order have been booked for you. Items and quantities may not be altered within 48 hours of the function.

The deposit will be refundable in full if notification of cancellation is received in writing 28 days or more prior to the function this is reduced by 25% for each seven day period thereafter, .


Limitations Of Liability


The Customer agrees to indemnify Vital Events & Hospitality Limited against all third party claims in respect of any occurrence in relation to goods hired on this contract.

Vital Events & Hospitality Ltd shall have no Liability to the customer in respect of consequential losses (including loss of profits and / or damage to goodwill)

Any liability proven shall be limited to the total value of the hire contract which is under dispute.

None of the terms and conditions listed will affect the statutory rights of any customer.

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